Marc LeVine

Social Media Marketing and the Neglected Middle Child (of Business)

General Business, Marketing, Social Media | Posted by Marc
Mar 15 2013

Each day, we conduct a very unscientific analysis of open rates for articles appearing in our “Midmarket Daily” newsletter and find that our Social Media Marketing articles tend to have the highest click-throughs of all the business features we share. Why might this be?

Well, for one thing, The Midmarket is made up of scores of very “with-it” business mavericks, who – along with their fledgling companies – have successfully shed their small business tags; moving up to a much more challenging and rewarding level of the business world’s hierarchy – the Midmarket.

Now, located somewhere between mom and pop street and corporate way, Middle Market company owners and CEOs have shown themselves to have a “findingways to make some things work versus a why it won’t work mindset.”

Growing up and “cutting their business teeth” in the small business world has taught them how to survive and thrive with many fewer resources than their big company counterparts. They have easily come to realize that Online Marketing will allow them greater targeted reach and deeper market penetration for much less money and staffing than traditional marketing might, especially these days.

Are Midmarket executives “barking up the right tree” by seeking to embrace Internet Marketing at this still formative stage of their business development? The answer may come from the A-level executives many of them aspire to become.
According to a study by Retrovo, people access social media sites day and night – it’s addictive. So it’s no surprise that Fortune 100 companies have been taking full advantage of 24/7 unrestricted access to their customers and stakeholders.

Social Media engagement has certainly been growing in Corporate America as evidenced by these numbers:

§ 79% of large, Fortune 100 companies use Twitter, Facebook or corporate blogs to communicate with customers and other stakeholders
§ 66% of the Fortune 100 have at least one Twitter account
§ 54% have at least one Facebook fan page

Additionally, The Center for Marketing Research at the University of Massachusetts Dartmouth recently conducted a new in-depth and statistically valid study on the usage of social media in fast-growing corporations; many of which are indeed, Middle Market. UMASS has been surveying the Inc. 500 annually since 2007 and have seen a huge rise in Social Media Marketing among this group.

When asked if the use of social media has been successful for their business, the overwhelming response for almost every Social Media platform and tool identified is that it has been. More than 80% of these companies rated the most popular platforms and tools as successful with the exception of Foursquare (68%) and MySpace (0%). Those rated most successful are message boards/bulletin boards. Blogging is rated as successful by 92% of those who utilize this tool. All agree that Social Media Marketing is important to their business success in many ways.

So, for you few remaining “fence-sitters” still contemplating whether or not to embrace social media, here are some very basic suggestions to help you get started: do some research to get useful data on the demographics of your target audience; then, identify the appropriate social network(s) that fits the demographics you wish to go after.

Whether you are a B2C or B2B company, the key to success will be your understanding of how your target social consumers think, act and make decisions. The reason for this is quite simple, your business no longer controls its own message; your audience does. It is they – not you – who decide what they will listen to or turn away from; making it increasingly important to know them better and address them properly. If done effectively, Social Media Marketing will yield significant results for your midsize business.

Marc D. LeVine heads Social Media at the Midmarket Institute, an organization that focuses on helping midsize companies and those that serve them. You can follow the Midmarket Institute on twitter @midmarket and find us on Facebook. He can be reached at contactmarcl@midmarket.org.

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Social Media Marketing. Resistance is Futile

Marketing, Social Media | Posted by Marc
Jun 21 2012

"Resistance (to Social Media) is Futile


Captain Jean-Luc Picard, you lead the strongest ship of the Federation fleet. You speak for your people.”
“I have nothing to say to you. And I will resist you with my last ounce of strength!”
“Strength is irrelevant. Resistance is futile. We wish to improve ourselves. We will add your biological and technological distinctiveness to our own. Your culture will adapt to service ours.”
“Impossible! My culture is based on freedom and self-determination!”
“Freedom is irrelevant. Self-determination is irrelevant. You must comply.”
“We would rather die.”
“Death is irrelevant. Your archaic cultures are authority driven. To facilitate our introduction into your societies, it has been decided that a Human voice will speak for us in all communications. You have been chosen to be that voice.”
- The Borg and Picard

When the Borg captured USS Enterprise Captain Jean Luc Picard in 2366 (TNG: “The Best of Both Worlds”) and assimilated him to their “Collective,” the Borg intended to use Picard as an intermediary, a spokesman for the Human race in order to facilitate the assimilation of Earth. Even as an assimilated human called Locutus, the legendary starship captain continued to resist the Borg and fight back to regain his true self.
Eventually, Picard defeats the Borg Queen’s plans. Star Trek fans clap and are thankful for her defeat, but in Picard’s return to his human individuality, he experiences a loss on a completely different level. He no longer is connected with the millions of other assimilated life forms and their “collective” conscience; their vast experience and knowledge. Hurray for humanity, but shucks that the trade-off had to be the loss of social connectivity.

“The Best of Both Worlds” episode premiered on June 18, 1990. That same year, the ARPANET was decommissioned, leaving only the vast network-of-networks called the Internet. The number of hosts exceeded 300,000. One year later, The World Wide Web (a sort of “Collective”) is born! It wasn’t until roughly four years later that most of us headed down the road of Social Media, never to return to the days of social isolation.

In a 2366 envisioned during 1995, Captain Jean Luc Picard might have been able to regain his human identity, while still maintaining his ties to the Borg collective and its wealth of personal connections and its infinite stores of useful data. After all, the mid-90’s taught us to be true to ourselves – authentic and genuine – while engaging in the online conversation with millions of other users in Social Media. After 1995, we could have it both ways.

Isn’t Captain Picard’s Borg tale really the story of Social Media at its present stage? There are many at work attempting to “assimilate” today’s corporate executives and small business owners in becoming part of the conversation or “collective” taking place in cyber-space. Still many resist Social Media engagement; even though acceptance or “assimilation” promises them a “Human voice to speak for (their business and industry) in all communications (in Social Media) …as per the Borg Queen.

Why then do they still resist? The Borg have a modern day answer for this question, too. “Your archaic cultures are authority driven”. Within their own business culture, many businesspeople remain regimented and closed-minded.

Social Media has been around for awhile now and there are plenty of case studies available that prove its value in nearly every business category that presently exists. Social Media Marketing boasts many bright and bold heroes like Wine Library CEO Gary Vaynerchuk, who parlayed his immigrant father’s (a liquor store clerk) American dream into a $60 million dollar reality through the creative use of Social Media Marketing and E-commerce. Remember his name well. One day, Vaynerchuk promises to own the New York Jets. When he does, he will thank the great marketing benefits brought to him through the successful use of Social Media, its platforms; and its tools.

According to Vaynerchuk, “The businesses and brands that don’t take social (media) seriously – don’t realize that the end consumer matters, don’t realize that we’re building on social equity and word-of-mouth infrastructure … are going to be hurt dramatically.”

Vaynerchuk is not alone with his reputation and impressive earnings, largely accumulated as a result of his brilliant online efforts, which include a hilarious and well-informed daily videocast about wine. These broadcasts are viewed by up to 100,000 fans each day.

There is also David Risley is a professional blogger, entrepreneur, and online marketer. Having generated over $1.3 million online as a blogger, today he teaches businesspeople how to turn their brands, services and products into a solid, profitable business through a combination of blogging and internet marketing.

Well respected entrepreneur and business start–up guru, Steven Blank is an Internet marketing evangelist when it comes to demonstrating to start-ups how the Web can figure into his “lean start-up model.” Some inspirational advice is offered to fledging start-up companies in a very informative April 25, 2010 New York Times article that features Steven Blank. Blank has successfully launched and profited from several businesses in which he took his own advice and invested in the Web. He has proven the Web’s marketing and sales potential, time and again. He also realized that “resistance (to Social Media Marketing) is futile.” Blank continues assimilating existing businesses and start-ups to the “collective,” we call Social Networking.

Steven Blank’s business dogmas are supported by Erik Brynjolfsson, a professor at M.I.T.’s Sloan School of Management. Brynjolfsson lists the business benefits of modern Internet technologies as new frontiers in measurement, fast experimentation, sharing information and insights, and the ability to get big fast.
“The technology allows you to do things faster and be much more responsive than in the past,” Mr. Brynjolfsson says. “That’s true for big companies as well as small ones.”

Of all the good advice I have read about making money, this quote by Louis (ProfitsMasterPlan.com) serves to help those continuing to resist Social Media as a marketing means to a sales end. Louis remarks, “Stop asking ‘Why’ and Start asking ‘How’ to get what you want.”

Perhaps, Star Trek’s Borg Queen offers the best advice to those bold and dismissive CEOs, who still ignore and resist the call to assimilate (their businesses) to Social Media Marketing. Their rejection of interactive marketing often comes with a high level of machismo and bravado. The saber-rattling is a rebuff of the patience required to build solid relationships leading up to conversions (sales).

“Brave words. I’ve heard them before, from thousands of species across thousands of worlds, since long before you were created, but now, they are all Borg. ~Borg Queen

Resistance is – indeed – futile, because Social Media Marketing is here to stay and is rapidly assimilating – not only your competitors – but more importantly, most of your current and potential customers. Will you now become part of the conversation and profit or remain part of the silence and allow your competitors to overtake you?

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A Blog Post About Nothing? Not Exactly.

Blogs, Social Media | Posted by Marc
Jun 13 2012

Seinfeld, A Show About Nothing

What blog posts have you recently read that ask more questions than they answer? I wonder how many would dare to write a post that offers absolutely nothing other than encouragement for users to share their input on what they would like to see next in Social Media? What pieces may currently be missing from the landscape, which might make a major difference to enhance the user experience.

There are few such posts, I would think. The overriding objective of many bloggers is to dazzle their audience by pontificating on some subject-matter, which they consider themselves experts in, such as Social Media. Since the advent of Social Media, we have been warned to “beware of the snake oil salesman”, who has anointed himself a strict authority in Social Media and its business cousin, Social Media Marketing. Can we agree that nearly every Social Media blogger seems to have his or her own unique dogma regarding how to make money using his/her pet platform and favorite tool; sort of the online flavor of the month? Of course they have, because the greatest knock one can get in this field is to be considered a “parrot” of the already agreed upon rather than a “thought leader” with something new to share.

Well, many of the blog posts we read then, just might be considered self-serving would they not? Why most blog is to create awareness for them and their products and services. Sure, we are offered some “value proposition” to convince us that the blog’s author is more interested in giving than receiving. We know that is more often not the case than it is. After all, few of us have the time to write, edit and promote a blog post unless there is something in it for us. It’s a business tool for many, except the occasional retired fellow or lass, who loves to write and remind us all that he or she is still relevant and vital in today’s world. Among these are – perhaps – the best blog posts we’ll ever read. No strings attached; nothing expected of us, except – maybe – for a virtual pat on the back for the author. This is a small price to pay for good stuff.

So, how does one create a post that draws more value from its audience than is offered by its author? Very simple. Like a skilled interviewer or surveyor, the writer just needs to ask the right questions and provoke critical thought.

Mine is not a post for lurkers. Lurk all you wish, but you won’t get anything more from this one than the effort of thought and the act of sharing. Social Media is and has always been about engagement and human interaction. It takes, at least, two to have a conversation. It often takes more to hear both sides and decide what is best for the many and not just the few. You need to communicate with others if you ever hope for your own needs and wants to be heard and satisfied. Silence is only golden in Sunday school. The real world works best when it is operating on all cylinders. Imagine, if Thomas Jefferson sat back quietly and never shared his brilliance with the rest of us regarding Democracy. John Adams was never bashful when it came to expressing his thoughts. He cared not what others thought of him, personally, so long as he could move the processes of revolution and democracy along quite nicely – and he did.

So, without a valid reason to lurk in the shadows of this post – these important questions – will you still choose to deprive others of your worthwhile ideas or express them in a way that is meaningful to many others? There are no right or wrong answers when it comes to ideas; just wasted thoughts living in limbo for all of eternity.

So, I ask you all – what is missing from Social Media that you think is needed to make a difference for user? Is Facebook as good as it ever will be or could suggestions improve the way we engage with others on that particular platform? Are you OK that Twitter currently has follower limits that restrict us from following back others without having to dump existing followers?

As for Social Media platforms and tools that may not currently exist, what might you develop to fill a gaping hole in human relations, doing business online or educating others in necessary ways? For example, how would be received a new platform that is geared to bringing out the good in people’s characters? Major media spends almost all of its time sharing news dealing with the dark side of human nature. Perhaps, a platform where people could learn of personal strife and perform acts of kindness to help remedy some of these social ills would do more to benefit mankind, than some other site where people go to share idle gossip and condemn others. That’s my two-cents. What’s yours?

Nothing good has ever come from silence. The best things we have came from the words of people like you and me. Why leave our needs and wants to others to give us what they think we need and want? That is a recipe for failure. Companies have failed and people have lost their jobs when their visionaries missed the mark and failed to capture our imaginations. We are in a tough economy that demands that we all pull together and build a better Internet, a better America and a better world.

This is not intended to be a passive post, it’s a challenge; a call to action. The gauntlet has been thrown your way. WWYD?

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A “LIKE” is a like and a Friend is a Friend

ICA | Posted by Marc
May 23 2012

Most business people realize that the real goal of Social Media Marketing is to create additional sales revenue over the Web. Offering current and potential customers compelling content leading them to an order page is the ideal way to grow sales. “Will you be paying by P.O. or credit card?” Don’t you agree that this is a very mechanical approach, which does very little to build any degree of customer loyalty and almost nothing to help you earn long-term clients?

Online catalogs and shopping carts fail to humanize the customer experience. They discount the value of people interactions in building solid business relationships that can last for years.

The Internet has made too many people lazy and – actually –somewhat less social. There are those, who can sit at a computer all day and pump out all sorts of communications without having a single telephone conversation or face-to-face meeting with a customer, vendor or professional associate. This is a concerning trend, especially for home-based businesspeople, bashful job seekers and others that simply need to “get out more.”

There is another alarm going off and needs to be heard. Social Media can be very deceptive in creating a false sense of friendship and personal commitment among virtual strangers. I am confident when I say that no one on Facebook has three thousand friends. It is virtually impossible to juggle that many quality relationships in our busy lives. Most of these Facebook people are not your friends. They are simply Facebook “Likes.” Nothing more. You may be entertaining and informing them, but there is no guarantee that you are actually (emotionally) moving all that many of them. By the way, the same applies to all of the other Social Media platforms where you can easily collect people like kids collect baseball cards.

Do you disagree with my very honest appraisal? I am not trying to burst bubbles, just point out a little human nature that I have experienced, first hand. If you’ve attracted 4000 likes to your pages, you must be an interesting person or have an interesting business. What you probably don’t have, though, are too many willing to loan you money or care for your pets while you are away on vacation.

Try this easy experiment to learn the truth for yourself. First, post what you think is an almost universally funny joke on your Facebook timeline, sit back awhile and observe. There is little doubt that in the first ten minutes or so, you will have about a half dozen “likes” and a few friendly comments under your post. A few close friends may even “borrow” and “share” your post among their own network of Facebook friends. You’ll likely feel great about those relatively few interactions stemming from a single post. The reality is that no matter how many interactions you receive, that number will only represent a tiny percentage of your total number of online friends. Why? Some may not be online when you post and miss your contribution. Others, may simply not think your joke is as funny as you do and simply pass it by.
Guaranteed, some will even mumble under their breaths, “he has too much time on his hands and his silly posts are annoying.” I, myself, have heard this comment from time to time. It goes with the territory, I’m afraid. After all, we’re dealing with human nature here.

Next, create another post asking all your Facebook friends to tell their friends just how wonderful your new business and products are and recommend that they all visit your website to take a look (not necessarily to buy anything). I can assure you that very few will take any sort of action with your request, despite knowing that this is very important to you, your family and your livelihood. A few real friends may do this for you, but the remainder will “not want to get involved” recommending a casual online acquaintance’s business and products to their own friends. Yes, most Facebook friends are faceless, casual acquaintances that will gladly share a laugh with you, but not necessarily your needs or offerings among their own Facebook network. By the way, if you get different results, please E-mail me and I’ll do more than change my appraisal.

Real flesh and blood relationships? This is where a service like meetup.com comes in. The people at meetup.com understand that the most effective way to create real-life relationships is a warm handshake. We can’t get around what is one of the most basic relationship-building “tools” there is – the live, face-to-face meeting and warm handshake. It has always been like this and will always remain as such.

Meetup.com does charge their “organizers” – you – a small monthly fee to use their service. For about $18 per month (less, if you accept an attractive multi-month discount) to set up a group that is assembled around a common theme, to meet and discuss the subject matter. Pretty simple premise.

There are “meetups” happening around the world on a wide range of topics from knitting to molecular chemistry. The topic you choose (if there is n audience for it) doesn’t really matter as much as the intent to physically meet at a chosen location. A targeted audience will always appreciate the opportunity to get together with like minds and press the flesh, especially when the value of such a meeting is made clear to them.

Using meetup.com is very easy. Their website is very intuitive and there are only a handful of steps to register and announce your group. All groups are searchable by topic and location. The organizer is provided with ample space to explain the group’s purpose and it is critical that your purpose is clear and that your invitation to join the group, compelling. If there are other groups like yours already operating in your area, you may just consider attending one of those meetings and not trying to re-create the wheel.

There are other services similar to meetup.com that charge no fees. www.greenbor.com is one such service. Just realize that many of these meetup.com clones fall short in the amount of generated traffic As a result, serious organizers may get a misread on the number of those that might be interested in attending their meetings and bail out on the entire effort. Because meetup.com is well established and much better know, it may be wise to spend a few bucks and go with the industry leader for this purpose.

There is no substitute for getting out of the office to go and meet live prospects at a conveniently -located venue. Once you have met and conversed with others about a topic of mutual interest, you have taken the very first step in building sustainable relationships with future customers and others that may also be helpful to your personal and business interests; as you may be to theirs. Do not discount the value of such personal interactions, as there is no friend like one with the smiling face and warm handshake.

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10 Lessons You Can Learn from a Pinterest Spammer by Guest Blogger Christine Kane

ICA | Posted by Marc
May 22 2012

What do you think of when you think of spamming? No, I’m not talking about the meat product that comes in a can, although I do kind of like that Spam. You may think that a spammer sends a bunch of junk e-mail to your in-box, but what if I tell you there’s another kind? A spammer who bombards social sites with information that leads to him making money. Check out 10 lessons you can learn from a Pinterest Spammer.

1.A Lot of money is being made: Spammers are making anywhere from $500-$2000 a day on Pinterest. As they do more spamming their earnings grow. No wonder they are interested in doing this. If they kept this up for even a year they would make over a half a million dollars.

2.It takes very little money to get started: No big investments are needed to do this. You need to have a computer with a lot of bandwidth. So you do need to have already purchased a decent computer and have excellent Internet service. Other than that it’s all know-how.

3.Spammers use bots: I really had no idea that spammers use bots to do their ‘dirty’ work. Apparently they have the knowledge to create a program that will pin photos onto Pinterest and note a link on that photo.

4.Not invitation only: When you go to www.pinterest.com you can look around at photos, but you can’t start pinning them to different boards until you become a user. It says right up front that becoming a user is by “invitation only”. The spammer tells that this is not true and that if you make a request from a valid e-mail address that you will get your invitation no matter what or you can invite yourself from a different e-mail account.

5.Easy to spot: If you spend enough time on Pinterest the bot postings are pretty easy to spot. There’s a picture, but the words under it have nothing to do with what’s in the picture. You’ll see a cute photo of puppies and the link will be for hand bags. Unless you are making hand bags out of the puppies like Cruella Deville I don’t think the link really relates to the photo.

6.Pinterest not shutting spammer down: Out of the thousands of bots this spammer uses he’s only had one shut down. His very first bot because he was posting too many photos. He modified his approach and has had no more problems. This seems surprising to even the spammer so why isn’t Pinterest shutting down his bots?

7.Money made through Amazon: There’s a long-time existing affiliate referral program through Amazon where they will pay a referral fee to you if you refer someone to their site who buys something. By creating links to Amazon products this spammer gets people to buy stuff on Amazon and he gets the affiliate money from them. You’d think they could track down anyone who is making a great deal of money from them and make sure they are not cheating the system. This spammer is cheating Amazon.

8.Crowding out real posts: While this spammer doesn’t feel any guilt about how he’s making his living because he says he’s not hurting anyone. He makes a point to say that he’s not uploading viruses or scamming anyone. But he is hurting the intention of Pinterest. When I go on to Pinterest I want to see real comments from real people. I don’t want the site to fill up with fake stuff.

9.Artificially raising photos to popular: On Pinterest the more a photo gets pinned the more popular that it is deemed to be. Makes sense right? Wrong, this doesn’t work when bots are posting pictures from fake accounts and then pinning and repinning those same photos to increase their popularity so that they are more visible. Yet another way that Pinterest could stop this spammer. Putting in a simple fix that allows you to only pin a photo to 3 boards or something like that.

10.Always be alert: People will always try to make a buck the easiest way possible. Some will not only cheat, but steal too. If you don’t want to be a victim stay alert when you are on the web. The number of scammers on the web is amazing and they would like to dupe you into giving them all your money. Beware!

Christine Kane, regularly writes for http://www.internetserviceproviders.org/. She is a graduate in English literature and currently pursuing her masters in Online Journalism. She can be reached via email at: christine.kane19@gmail.com.

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Picture This…I Am Very Pinterested

discovery engines, Pinterest, Social Media | Posted by Marc
May 09 2012

Pinterest is the Hottest New Discovery Engine on the Web

I have been hesitant in jumping on the bandwagon of every trendy fad I see developing in Social Media. How many times have we all gotten caught up in the excitement of the next “great white Facebook” only to be disappointed when all of the advance hype devolves into wide yawns? 2009’s greatly hyped, Stumble Upon is still growing, but has settled into its special niche as a discovery engine. 2011’s Google Plus is really a minus. I love Facebook. I use Facebook. Mr. (Eric E.) Schmidt; Google Plus is nothing like Facebook. But this year’s newest find, Pinterest, is definitely appealing and seems to have some real staying power among the Social Media leader board.

Now, don’t get me wrong. While I really like Pinterest and think it has a good chance of becoming a major player in Social Media, I think its developers still need to do quite a bit of tweaking to make it even more user friendly. The central idea of making photos and graphics a topic for discussion is already tried and true. See Flickr and YouTube. Most people think of Pinterest as being more similar to Stumble Upon, which is a discovery engine far more geared to articles than visuals. This may be true, but Pinterest may have a more untapped appeal functioning as a discovery engine with a community orientation appeal. I am not convinced that Stumble Upon is inherently capable of that same level of comfort appeal. Why? Because, as soon as you look at a photo or graphic you are immediately ready to discuss it with others, whereas you must take the time to read through an entire article before you are ready to converse with a following. The time it takes to read has to reduce a great deal of the immediate reaction that generally drives spontaneous conversation in Social Media.

In addition, the folks at Pinterest have spun their theme as a visual discovery engine to one that considers their property as a collector’s community where people discuss their pastime passions. Smart move. Aren’t most of us extremely passionate about whatever it is that we collect? We must be, because we allow our homes to be cluttered with doll collections; sets of baseball cards; and loads of sports memorabilia. On Pinterest, we can store photo and graphic representations of all this in a much safer place and out from under foot for the entire world to see, enjoy and talk about.

Very quickly, Pinterest gathered a ton of steam among an audience of women, since it was originally heavily loaded with pictures of fashion, food and arts and crafts. More men and even some businesses are now coming aboard with more male oriented themes related to sports, music, automobiles, cigars and business “infographics”. Did anyone really think it would take long for businesses to see Pinterest’s growing marketing potential?

As interesting and fun Pinterest may be, it still needs to be carefully conceived of and continuously modified in more user friendly ways. For example, I find it difficult – if not impossible – to converse with “Pinners” outside of their “Pins”. Shouldn’t there be ways to meet and converse directly with people, who may share similar interests rather than forcing them to create lengthy conversations under the photos themselves?

Also, while offering the opportunity to create major categories for photo inclusions is tantamount, so is being allowed the option to create subcategories. For example, I have a category for “Classic Rock”. Because of the current layout of Pinterest, is a jumble of photos from that era. As I add more photos of the Beatles (for example) – presently – they cannot be grouped together, unless I create a separate major category for them. I would prefer to have a “Beatles” subcategory within “Classic Rock” so that I can continue sharing a visual story about the music of the day.

Related to all of this is the need for filters that let you know when you have chosen to “re-pin” a photo already saved to your main category. Why bore everyone with three copies of the same photo “re-pinned” weeks apart, because you are unable to remember whether or not you already have captured the photo?

I also find it difficult figuring out exactly how to “follow” someone without being forced to follow all of their categories; some of which I may not be interested in. For example, if you select their main follow button everything they “re-pin” becomes part of your bulging timeline. New users, especially, must be confused and not realize that if they wait a second and scroll down the page, they can choose whichever “Pinner” categorie(s) they wish to follow and disregard the rest. Frankly, I am still a bit confused, though. If I only follow one category rather than all categories, am I still following that person? It just doesn’t feel comfortable to me. The developers should realize that many of us coming over from Facebook, have a natural inclination to want to seamlessly connect with those we share similar interests. That connection on Pinterest does not feel natural and confirming. Anyone else feel that way?

Of course, I am looking at Pinterest from a user’s perspective and not a developer’s. We all should – unless we are developers, of course. I know that I bring many personal biases and expectations to the table that have been developed through years of web and Social Networking exploration. I also know what I like and what I do not feel as comfortable with. There may be many other views out there and it’s the average of those views that should concern the Pinterest people the most. For me, and apparently for growing numbers of “Pinners”, Pinterest is being greatly enjoyed and seems to be catching on quickly with the online populous. It may not be long before there is keen buyer’s interest from people like Mark Zuckerberg, Eric Schmidt or one of the other major players of Social Media. These industry leaders will surely be looking to add more functionality to their own platforms or to do a pre-emptive strike on yet another industry upstart with growing numbers. If and when a takeover happens, there are sure to be the kinds of changes I suggested as well as those some of you may be thinking about. This is why the people at Pinterest need to be “listening” attentively to their user’s comments and carefully considering what they are hearing.

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Books on Social Media Share Many Common Themes

Blogs, Books, Social Media, thought leadership | Posted by Marc
Apr 10 2012

When I became interested in Social Media Marketing, I began “inhaling” everything I could find on the subject matter and soaked up the related information like a sponge. While it is very true that Social Media is a contact sport and you learn best by doing (listening before engaging), it is helpful to gain the perspectives of others, who have devoted their quality time to investigating, researching, surveying, measuring, analyzing and critiquing the inner workings of Social Networking. Hearing from those, who may be further along with their observations and discoveries, often helps us circumvent some of the errors in judgment these others have made and learned from along the way.

Among the very first Social Media related books I read was “Crush It” by Gary Vaynerchuk. It was a good choice, for a beginner like me, because it served as an actual case study in the application of Social Media to existing retail marketing principles. If you are not already familiar with this author, Vaynerchuk is a dynamic personality, whose main goal in life is to make enough money to eventually buy the New York Jets.

Vaynerchuk took his father’s small neighborhood liquor store and turned it into a multi-million dollar business incorporating the use of Social Media into his business and marketing plans. Among Gary’s early Social Media Marketing innovations was the launching of Wine Library TV , which is a regularly scheduled Webcast on which he offers wine reviews in straightforward fashion and in layman’s terms. If a particular wine tastes like a dirty sock, he will come right out and tell his fans; forget the pinky-raised, high brow descriptions. He tells it like it is and that’s what most people want to hear.

Vaynerchuk’s direct and comical style has created a loyal cult-like following of 100,000 die-hard “Vayniaks” that tune in to the show, daily, for his “unconventional and often irreverent commentary on wine”. 100,000 fans contribute to a solid customer base of wine buyers and Vaynerchuk has grown his business from $3 million per year to well over the $45 million in sales he reported only one year after Wine Library TV hit the Web waves. His success is based on business smarts, passion, energy, hard work and successful Social Networking. Now, he’s written a bestseller to chronicle how he did by “crushing” his competition under a barrage of people-centered Social Networking.

Other Social Media Marketing “thought leaders” have also emerged from their seminal and timely writing on this leading-edge topic. Some of the more familiar names that we often hear include: Vaynerchuk, Chris Brogan, Brian Solis, Seth Goden and Shel Israel. They come from all walks of life. Some are social scientists; others are marketers and business owners; and many are just everyday people with a deep interest in this subject matter. Many of the “thought leaders” of today started as bloggers and have distinguished themselves, sufficiently, to be compensated handsomely as authors and as keynote speakers. Several, like Gary Vaynerchuk have gained celebrity status as Social Media celebrities with huge followings. Authoring books that discussing – almost exclusively – the human elements of Social Media Marketing, has been the glue that bonds their thought leadership with their burgeoning notoriety.

Many of the afore-mentioned thought leaders also frown on accepting the label of “expert” for themselves and would prefer to merely be considered precocious and persistent “learners”, willing to take moderate risks in the name of online marketing exploration and trial application. In the pages of their books, they have often shared the belief that the still emerging field of Social Media defies giving “expert” status to anyone, who continues to study an untamed discipline where there is constant change and few standards that even remotely increase the odds for ROI success. Many have too often been burned after jumping on someone else’s bandwagon; buying into heavy hype and blindly endorsing some new platform or tool that failed to deliver the goods.

Another common trait that many “thought leaders” often share in their books and on their blogs is a disdain for those, who avoid individual creativity and deep thought in favor of “parroting” or “echoing” the already documented thoughts and ideas of others. The anger centers on the reality that there are many “snake oil salesmen” and inexperienced “hacks” leveraging the work of the noteworthy and profiting from it. They realize that the damage that some of these people can do, may damage the reputation of Social Media Marketing, entirely. They remain unimpressed by the many, who have not paid their industry dues nor bring anything new, innovative and useful to the table.

Many of the books I have had the pleasure of reading also tend to stay away from heavy discussion about the various platforms and tools currently popular in Social Media. Any book focusing heavily upon this information runs a substantial risk of being considered out of date soon after publication. Today’s hot platform is tomorrow’s turned out doormat. Today’s latest tool is tomorrow’s useless scrap metal. The history of Social Media Marketing has been paved by good intention and has left a wide debris field of failed technologies in its wake.

Chris Brogan has been quoted many times as having said, “Focus on connecting with the people, and the tools will all make sense”. This has served as good advice for years and frames the discussions in most of the Social Media related books currently on the market. Most are often more about developing strong interpersonal relations built on integrity, understanding, likeability and trust than they are about finding one’s way around all of the bells and whistles that are commonly found in Social Networking. There isn’t too much new about interpersonal relations, since mankind formed the first civilizations. The Jewish Torah is based on a single principle that still remains our greatest expectation. It tells us to treat others as we, ourselves, would prefer to be treated.

What is NEW in Social Media with regard to people interaction is all of the advised precautions and protections involved in privacy, security and the negative long term effects of Social Media snafus. The books written today discuss all of this with the sole purpose of keeping people, companies, products and services safe from the potentially harmful effects of having one’s errant words and actions reside in the public domain, indefinitely, and continue to plague and victimize that person or business entity for years to come.

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Employers May Destroy Social Media Marketing through Invasion of Privacy

Employment, Ethics, Marketing, Social Media | Posted by Marc
Mar 26 2012

New York Senator Charles Schumer draws the line on the Facebook Privacy Issue

Last week, I was giving much thought to a Social Media topic that would do more than just fulfill an obligation to myself to publish a new post each week. Sure, I could share some useful tips for businesses looking to leverage the full power of Social Media Marketing. After all, most business executives are interested in learning how to increase sales revenue through the use of the latest and greatest online strategies and tactics. I also wonder how many business owners are fully aware of the irreparable damage they may be doing to our society by using Social Media, inappropriately and – in some ways – distastefully.

I ask corporate CEOs to carefully consider the following questions. If Twitter controlled the life support function for hospitalized people, should an insurance company manipulate its functions to put some terminal people out of their misery to reduce costs? If Facebook allowed your real estate company to put a family out of their home so that you could buy it cheap, would you ever exercise that option? If Social Media were a gun, would you point it at a stranger and pull the trigger if it benefited you in any way? These are valid questions for those allowing profit and loss statements to obscure matters of common decency.

You may be reviled by the shear mention of such thoughts, but apparently, there are a growing number of employers, who are willing to force strangers to open up their private lives for hiring consideration scrutiny. If you as a business leader are able to reconcile such an action; you probably think it is fine to invade a person’s right to privacy simply to satisfy one company’s curiosity about what he or she does during their own spare time. Are you saying that a business entity is entitled to own one’s personal life along with the work he or she provides during paid work hours? Exactly where does this right come from? It’s not in the Constitution.

Since When Did We Need to Invade Personal Privacy Rights to Consider Someone for a Job?

It used to be that employers carefully screened resumes, thoroughly interviewed candidates, and professionally conducted criminal background checks and drug screens to determine the suitability of job applicants for hire. Most trained human resources professionals also relied on their gut to determine who got hired and who did not. Is all this no longer enough to make an educated employee selection? Whatever happened to an employer’s right to discharge unsatisfactory employees during his or her initial period of employment, “At Will”? Is this not enough of a failsafe mechanism to insure and protect quality performance in the workplace? It has been such for many past decades. What has changed?

Yes, there are many individuals, who place their lives online for public view – without placing any viewing restrictions. This is a free choice that some people exercise. In these cases, employers are welcome to see what the user has deemed public information with no special permissions. However, no one really has the right (except – perhaps – for legal authorities) to see restricted information that is locked away from public scrutiny by password protection. No employer or anyone else has the right to make unlocking their personal information an absolute condition of employment.

Credit Scores Were Intended for Car Buying and Not Job Getting

What is going on in human resources these days? These are some of the same people that have also had the chutzpah to request credit checks on all those applying for jobs including even those not being considered for positions involving collection and disbursement of company funds. Credit checking used to be reserved for bondable employees, period. That made perfect sense to avoid embezzlement and company theft of funds. Checking everybody’s credit does not make any sense. Not when you consider that many unemployed people have fallen behind and must have a job in order to feed their families.

Here is the dilemma. We don’t place people in double jeopardy in the American court system, so why are we punishing people twice by denying them a living by making them unemployed and then keeping them from a new job offer because they are already the economic victims of unemployment? Some companies are placing recruiting ads that say “currently unemployed people need not apply.” This is all cruel and unusual punishment. What has inspired such a total lack of regard for our fellow Americans, just want to collect a fair wage for a fair day’s work? Why all these new hoops to jump through?

America is Fighting Back with a Loud and Strong “It is None of Your Business”

Fortunately, the American people are not sheep and are fighting back. California lawmakers have voted to block employers from using consumer credit reports when they are deciding whether to hire workers for most jobs. They have stopped the use of credit checks in hiring, except for managers, law enforcement, financial jobs and certain other positions that handle valuable items or information.

The bill’s author, Democratic Assemblyman Tony Mendoza of Artesia, says credit checks often are inaccurate and hurt minority and female job seekers. Opponents say they are a useful tool for employers assessing the integrity of job candidates.

A credit report is not a good indicator of a person’s trustworthiness or work ethic,” says Mendoza.

“Consider the condition of the economy and the negative effect these circumstances can have on a person’s credit — a credit report is an unfair lens through which to view job applicants,” he says. “Preventing someone from becoming gainfully employed due to a poor credit history is shameful,” says Mendoza.

No, You May Not See My Personal Information

Regarding this newest attack on personal privacy, it was Facebook firing the first shots in a battle that promises to end in the US courts. In a blog dated March 23, 2012, Erin Egan, Facebook’s Chief Privacy Officer, responded to recent news reports of employers “seeking to gain inappropriate access” to the social media profiles of job applicants and employees. She also said that Facebook would “take action to protect the privacy and security” of users and consider “initiating legal action” where appropriate.

Those anti-employer sentiments were also summed up by members of Congress, recently.

“Employers have no right to ask job applicants for their house keys or to read their diaries – why should they be able to ask them for their Facebook passwords and gain unwarranted access to a trove of private information about what we like, what messages we send to people, or who we are friends with?” asked New York Senator, Charles Schumer.

“In an age where more and more of our personal information – and our private social interactions – are online, it is vital that all individuals be allowed to determine for themselves what personal information they want to make public and protect personal information from their would-be employers. This is especially important during the job-seeking process, when all the power is on one side of the fence. Before this disturbing practice becomes widespread, we must have an immediate investigation into whether the practice violates federal law – I’m confident the investigation will show it does. Facebook agrees, and I’m sure most Americans agree, that employers have no business asking for your Facebook password,” says Schumer.

Employers: You Won’t Sell to People You Have Taught to Despise You

No. A line must be drawn in the sand now regarding privacy. Employers are looking to take a mile since the Web may have it to give. In doing this, they are not only attacking our civil liberties; they are hurting themselves in the long run. If they limit people’s freedoms in social Media, they are also limiting peoples trust in this medium and discouraging its use. If business people want to get more conversions (sales) from Social Media Marketing, they need to show more respect for the trust and integrity that Social Networking must develop in order to make doing business over the Web viable and profitable.

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Jews and Social Media

ICA | Posted by Marc
Mar 15 2012

According to the North American Jewish Data Bank, as of 2010, the world Jewish population was estimated at 13.42 million or roughly 0.2% of the total world population. According to this report, about 42% of all Jews reside in Israel (5.70 million), and about 42% in the US (5.28 million) and Canada (0.38 million), with most of the remainder living in Europe (1.46 million). This history of Judaism is intertwined with stories of mass migration throughout the world.

People Scattered

Tracing the roots of Jewish migration patterns goes all the way back to the first mention of a “diaspora” created as a result of exile is found in the Septuagint in the phrase “thou shalt be dispersion in all kingdoms of the earth”. The Greek term “diaspora” is actually a Greek term meaning “scattering.” Since biblical times, the Jewish people have often been subject to forced global dispersals due to political events resulting in disenfranchisement and the threat of religious persecution and total annihilation.

Throughout the course of history, there have been many diasporic episodes involving the Jewish people. The Ten Lost Tribes of Israel refer to those tribes of ancient Israel that formed the Kingdom of Israel and which disappeared from Biblical and all other historical accounts after the kingdom was destroyed in about 720 BC by ancient Assyria. Many groups have traditions concerning the continued hidden existence or future public return of these tribes.

During the great Inquisitions in Spain and Portugal, so many Jews were forced to leave those countries and to literally to run for their lives. World War II caused Jews to flee much of Europe to avoid almost certain death at the hands of the advancing Nazis and the harsh Pogroms of Russia. As a result of centuries of popular displacement, one would be hard pressed to identify a country, anywhere in the world, which cannot be considered the birthplace and/or home to Jews.

Language Confounded

In addition to the countless Jewish diasporas, consider the biblical accounts of “The Tower of Babel” episode discussed in Genesis 11:5-8. The bible recounts the post “Great Flood” period in which God offers the following wisdom about a corrupt mankind, which brought this great tragedy upon itself: “They are one people and have one language, and nothing will be withholden from them which they purpose to do.” God’s edict on the world proclaims the following: “Come, let us go down and confound their speech.”

And so, God scattered them upon the face of the Earth (the Diaspora), and confused their languages, and they left off building the city, which was called Babel “because God there confounded the language of all the Earth.”(Genesis 11:5-8).

Most Jews have assimilated to the languages and cultures of their native and adopted lands. It has often been especially difficult for world Jewry to maintain the kind of universal dialog that unites those of a common faith.

Search for Fellow Jews

Enter Social Media attempting to undo centuries of division and unfamiliarity among Jewish groups that are as unique as the African Jews, who evidence ethnic and religious diversity and richness. These scattered African groups – perhaps a lost tribe – have not maintained contact with the wider Jewish community from ancient times, but still assert descent from ancient Israel or other connections to Judaism.

When you review any list of Social Media pioneers, you immediately recognize the names of Zuckerberg, (Shel) Israel, Solis, Bernoff, Godin, Vaynerchuk, Kososky, Herzog and Joel, just to name a few. So why are so many Jewish men and women gravitating towards the mantra of thought leader(s) in Social Media?

They come from many backgrounds and career fields. Some are rooted in the social sciences and have taken a special interest in evolving patterns of human behavior. Others are businesspeople intrigued by the sales and marketing potential that this new media promises. Yet, others are amazed by the innovative technologies that have lead to making the world a much smaller place.

It is, perhaps, this last intellectual amazement that many Jewish professionals and novices find most appealing. Within us all is an innate desire to unite and bond with our ancestral roots. Jews find it especially difficult to trace back generations of family history that may take them through many continents and almost certainly dead-end sooner than others with family histories tied to a single country like England, France or Spain.

The potential of Social Media to bring us all together is not lost on thought leader Brian Solis, who says that “Evolution is evolution – and it’s happened before us and will continue after we’re gone. But, what’s taking place now is much more than change for the sake of change. The socialization of content creation, consumption and participation, is hastening the metamorphosis that transforms everyday people into participants of a powerful and valuable media literate society.”

Search for and Sharing of Knowledge

Another factor that brings Jews is Social Media is the search for knowledge that this new media aids in. In the book ‘Start up nation,’ Yoelle Maarek, head of Google Israel’s research and development center explains the Jewish roots of ‘search,’ saying, “As Israelis and Jews, we are the people of the Book. We like to consult texts. We like to search.” The authors also point out that, “In 2008 Google Israel sold $100 million in advertising, about double the previous year and 10 percent of the total advertising market in Israel – a higher market share than Google has in most countries.”

Throughout history, intellectual rigor and tireless exploration of the world we live in have been qualities that Jews have striven towards. As such, whilst both Facebook and Google are creations of young Jewish whiz kids, Google is the platform that should appeal most to the aspirational Jew within.

Search for Jewish Identity

The Orthodox Union (OU) has just released a new mobile app that will be helpful for those seeking knowledge on what food products are kosher for Passover. The new app allows the user to enter any food item or product to gather all of the kosher information including if the certification is up to date. This is only one app that addresses the needs and wants of Jewish life through the Web. Other popular Jewish-oriented mobile apps include: I-TORAH WITH ENGLISH FOR IPHONE & IPAD (CROWDED ROAD), TANACH BIBLE – HEBREW/ENGLISH BIBLE (DAVKA CORP.), SIDDUR/LUACH (RUSTY BRICK), JEWISH JOURNAL (TRIBE MEDIA CORP) and JEWISH ROCK RADIO (jacAPPS). And, who creates such apps? Interested and talented Jewish web developers and content providers.

Yes, the advent of Social Media definitely found a hot button among Jews interested in reaching out to fellow Jews and Jewish supporters from around the world. Many hope to consolidate international Jewry into a single, proud Jewish community that bonds ancient commonalities and richness with modern and diverse cultural experiences gained from past Jewish migrations and assimilations.

What’s in store for the future? The Jewish Cultural Studies series, published by Littman Library of Jewish Civilization, is inviting original papers for a volume on Jewish Cyber culture. Topics of interest include effects of social media on Jewish identity, perceived conflicts and integration of the Internet with religious values, adaptation of technology such as cell phones and webcams for religious purposes, marketing and consumption of Jewish books and products in cyberspace, rise of virtual Judaism and Jewishness, changes to oral and social genres such as humor and ritual in digital cultural contexts, effects of the Internet on Jewish/non-Jewish relations, and the use of technology to challenge or redefine traditional structures of authority in the Jewish community.

Jews have something valuable here. Social Media offers modern day solutions to many challenges from biblical times. With Jews representing only 2% of the world’s population, it is important for all Jews of the world to extend a hand to one another and find ways to preserve their religious identity through Social Media.

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This Item is Not (Only) Recommended for Children Under 30

Employment, Marketing, Social Media | Posted by Marc
Mar 07 2012

Not Only the Young can Succeed in Social Media Marketing

There is a general misperception about who may be considered to be best qualified to work in the fields of Social Media and Social Media Marketing. Many businesspeople seem to feel that only the twenty-somethings and thirty-somethings have the necessary understanding and experience to be successful in these fields. Not so.

One expert I follow stated that he believes that some of this perception is based on a desire for “cheap labor that comes from hiring young people just starting off in these fields.” I would have to agree. In seeking out new opportunities for myself, I have definitely encountered this type of thinking. The problem with this thinking is that it betrays the depth and substance of the discipline.
I compare this type of errant thinking to a line uttered by Leonard Nimoy as Spock in the movie, “Star Trek – The Wrath of Kahn.” In that movie, actor Ricardo Montalban, as Kahn takes over a starship and challenges the Enterprise captained by William Shatner in his trademark role as James T. Kirk. Kahn is a genetically engineered human with extraordinary gifts that include amazing strength of body and mind.

For awhile, Kahn outduels the crew of the Enterprise in battle. In determining just how to defeat him, Spock tells Kirk that while Kahn seems superior in many ways, “he is highly intelligent but is also inexperienced.” The same thought can be applied in the hiring of interns and entry-level candidates for positions in Social Media. There is more to the business side of Social Media than creating friendly chatter with young friends on the major platforms like Facebook and Twitter. What most young people lack in Social Media Marketing is brand insights and knowledge based on years of marketing experience. The question is; can they harness new media technology to deliver the revenue producing results that all employers require?

Are there not mature people that are innovative, passionate and adaptive to change? Of course many are. Age should not be a serious criterion for success in these new fields. Not at all.

Certainly, the young have grown up being tech savvy from a formative age when this sort of knowledge seems to come faster and – like a sponge – they soak up all things computer. The problem is that without years of experience learning about what customers want and how they want it, they are not yet able to engage in the deep thinking that more experienced professionals have developed over the length of a longer career. When asked for conversions (sales), most inexperienced marketers will simply deliver more likes, friends and followers. They usually can’t close the deal, because in their Social media world, they have never been expected to persuade anyone to do anything for financial gain.

There is also the concept of damage avoidance that inexperienced Social Media Marketing professionals may fail to understand. During their young lives they have represented only themselves online. In business, they may be representing million dollar organizations with hundreds of employees. It is bad enough when a twenty-year old exercises poor judgment and posts something potentially offensive to others. Can a business afford the negative publicity it may receive as a result of such a major gaffe as posting or tweeting profane content? No, it cannot.

We all realize these are tough times with higher unemployment and reduced revenue at many businesses. Most are looking to reduce payrolls and cut corners, wherever possible. Wages are among the first areas that CEOs go looking for savings and hiring on the cheap is very often a preferred strategy to save money. For those of us who truly believe a company’s success is based on the quality of its workforce, this sort of thinking is very reactionary, short-sighted and ineffective.

Today, there are far too many companies announcing profits based on cost cutting measures rather than as a result of innovation in design, production, sales and service. Attempting to save money by risking results and reputation can easily backfire when it comes to placing inexperienced people on your front lines.

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